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Connect2id

Licensing and support

Simple, transparent licensing without usage limits

The Connect2id server license is perpetual and applies to a single deployed OpenID provider / OAuth 2.0 server, identified by its issuer URL.

Production

To obtain a production license, please contact sales.

Provisions of the production license:

  • Serve an unlimited number of end-users.
  • Serve an unlimited number of client applications.
  • Unlimited server nodes for load balancing and high availability, including multi-datacentre deployments when required.

Testing, evaluation and development

For development, testing, or continuous integration (CI) environments, the Connect2id Server can be used free of charge under the Testing, Evaluation, and Development License included with the download package.

A complementary Docker image is also available for convenience.

Annual support and maintenance plans

Budget Business Enterprise
Maintenance and security updates ✓ ✓ ✓
New features and upgrades ✓ ✓ ✓
Priority for feature requests ✓
Complete online docs ✓ ✓ ✓
Open source SDK, plugins ✓ ✓ ✓
SLA issue reaction time *:
  • Critical
  • Medium
  • Low

  •  4h / 8x5
  •  8h / 8x5
  • 16h / 8x5
  • 2h / 24x7
  • 4h / 8x5 
  • 8h / 8x5 
Included consulting **:
  • Auth connectors
  • Claims connectors
  • OAuth grant handlers
  • Cluster tuning
  • Security architecture
  • Migration assistance

  • 4h
  • 4h
  • 4h
  • 4h
  • 4h
  • 4h
  • 4h
  • 4h
  • 4h

* 8x5 means 08:00–17:00 Central European Time (CET) on business days.

** Additional dedicated consulting hours are available with all plans.

Budget Plan

Includes all maintenance updates and upgrades. Support is available via email, but response and resolution times are not guaranteed.

Business and Enterprise Plans (SLA)

These plans include a Service Level Agreement (SLA) with guaranteed response and resolution times for technical issues, including those requiring a software update.

  • Business Plan: Suitable for most production deployments with defined SLAs.

  • Enterprise Plan: Adds faster response times and extended coverage outside business hours for critical issues.

Enterprise subscribers can also:

  • Prioritise feature requests for future releases.

  • Gain exclusive insights into emerging industry standards and trends, through Connect2id’s active participation in the OpenID Foundation and IETF working groups.

If the Business SLA fits your needs but you wish to prioritise a particular feature, please contact us.