Licensing and support

Simple production license for any production need

To purchase a production license for the Connect2id server, please contact sales.

The license is perpetual and applies to each deployed OpenID provider / OAuth 2.0 server, as identified by its issuer URL.

License Benefits

The production license allows you to:

Serve an unlimited number of users.
Support an unlimited number of client applications.
Scale your service for load balancing and high availability, including spanning across multiple data centres when necessary.

Development & CI Use

For development work and CI pipelines, the Connect2id server can be used free of charge under the testing, evaluation, and development license provided with the download package. A complementary docker image is also available.

Plans

Connect2id offers three distinct plans that include technical support, maintenance, security updates, and upgrades that introduce new capabilities.

	Budget	Business	Enterprise
Support channels	email	email	email + online
Maintenance and security updates	✔	✔	✔
New features and upgrades	✔	✔	✔
Prioritised features	-	-	✔
Complete online docs	✔	✔	✔
Connect2id SDK	✔	✔	✔
Open source OpenID claims source plugins	✔	✔	✔
Open source OAuth grant handler plugins	✔	✔	✔
Sample open source plugins	✔	✔	✔
SLA issue reaction time *: Critical Medium Low	- - -	4h / 8x5 8h / 8x5 16h / 8x5	2h / 24x7 4h / 8x5 8h / 8x5
Dedicated consulting **: Auth connectors Claims connectors OAuth grant handlers Cluster tuning Security architecture Migration assistance	- - - - - -	4h 4h 4h - - -	4h 4h 4h 4h 4h 4h

^{*^{8x5 means 9:00h to 17:00h Central European Time (CET) on a
business day.}}

^{**^{Additional dedicated consulting can be purchased for each plan.}}

The Budget plan provides access to all maintenance updates and upgrades for the Connect2id server. However, response and resolution times for technical questions or issues are not guaranteed. This plan is ideal for those who can rely on our comprehensive and frequently updated online documentation to resolve most queries, saving on support costs.

The Business and Enterprise plans include a Service Level Agreement (SLA) that guarantees response and resolution times for support requests and technical issues, including those requiring a software update. The Enterprise plan offers faster response times and extends support outside regular business hours for critical issues.

Customers on the Enterprise plan receive priority for feature requests. If the Business SLA meets your needs but you wish to prioritize a specific feature, please contact us.

Enterprise subscribers also gain exclusive access to insights on key industry developments through our active participation in the OpenID Foundation and the IETF working groups.