License and support

A simple license that covers any production needs

Contact sales to purchase a production license for the Connect2id server.

The production license is perpetual, per deployed OpenID provider / OAuth 2.0 server, as identified by its issuer URL.

The license allows you:

  • To service an unlimited number of end-users.
  • To service an unlimited number of client applications.
  • Scale your service for load-balancing and high-availability, with our cloud friendly clustering technology that can span multiple data centres when necessary.

For development work and CI pipelines the Connect2id server can be used free of charge, as provisioned by the testing, evaluation and development license that comes with the download package. A complementary ready docker image is also available.

Progress quickly, with our first class support

Our support is versed in helping customers move quickly through projects and integrations.

The Connect2id server receives non-stop attention that aims for zero support related interruptions for our clients. The APIs, the comprehensive and continuously refined documentation, the actionable error messages, all that is part of our holistic approach to maintain effective and efficient support.

You also benefit from our insights into key industry developments through our decade-long participation in the working groups at the OpenID Foundation and the IETF.

Overview of the available Connect2id server support plans:

Budget Business Enterprise
Support channels email email email + phone
Complete online docs
Connect2id SDK
Starter open source claims connectors
Starter open source OAuth grant handlers
Sample open source plugins
SLA issue reaction time * **:
  • Critical
  • Medium
  • Low

  • -
  • -
  • -

  •  4h / 8x5
  •  8h / 8x5
  • 16h / 8x5

  • 2h / 24x7
  • 4h / 8x5 
  • 8h / 8x5 
Dedicated consulting ***:
  • Auth connectors
  • Claims connectors
  • OAuth grant handlers
  • Cluster tuning
  • Security architecture
  • Migration assistance

  • -
  • -
  • -
  • -
  • -
  • -

  • 4h
  • 4h
  • 4h
  • -
  • -
  • -

  • 4h
  • 4h
  • 4h
  • 4h
  • 4h
  • 4h
Feature request priority - -

* The "Budget" plan saves from the the provision of an SLA for support and maintenance related issues.

** 8x5 means 9:00h to 17:00h Central European Time (CET) on a business day.

*** Additional dedicated consulting can be purchased for each plan.